![]() ![]() Attached is my SSU report along with three test videos (All videos have the "Balanced" preset on)ĬPU: Intel Core i9 9900KF (3.60ghz Base clock) this is especially apparent in the Cabin Defense scene. One final point: It seems the crash tends to happen when there are multiple characters on screen with all their hair physics going. Both worked, but Ray Tracing + Hair Strands caused the game to crash. I think I can just chalk this one up to just not having a strong enough system, but just so I can make sure of one thing, can you ask the team to have the game's settings set to the Ray Tracing Preset with Hair strands On? just to be sure, because I replicated the test videos by making sure I picked the Balanced Preset and while I had some drops in performance, the game did not crash and then I alternated between Ray Tracing with hair strands off and Ray Tracing off with hair strands = High. ![]() I was able to pinpoint one thing though: I can either have Ray Tracing on, or Have Hair Strand Physics on. Just to make sure I reinstalled the game just to be certain that no files were corrupt and was working off a clean install. However, this is not the case with the " Separate Ways" DLC, as the game crashes after a few moments after the first cutscene. I used DDU to uninstall and install 31.0.101.4900 and while I had some stability at the start (albeit with a significant drop in frames) The game did not crash in the Main Story. Hello Jean and thank you for your response, To save your scan: click "Next" and then "Save.Click on the menu where it says: "Summary" to change it to "Detailed View.".By default, Intel SSU will take you to the "Summary View." Open the application and click "Scan" to see the system and device information.Share with us a report using the Intel SSU: We would like to check if your system is up to date and look at further details about your system environment.Which distribution service do you use to install the games? (Steam, Epic Games, Microsoft Store, Xbox Store).Did you have another graphics card before you installed the Intel Arc graphics adapter?.Is Resizable BAR enabled in your system?. ![]() To better assist you, please provide us with the following: We understand that experiencing crashing issues may be frustrating, and we will be more than glad to help you. Thank you for posting back in the Intel Communities. ![]()
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